Who Should Attend?

The problems that this seminar aims to tackle affect everyone from frontline caregivers all the way to senior decision makers in a healthcare organization because of the substantial organizational performance, quality and financial implications. While everyday queuing analyses may be performed by a few select individuals, it is important for senior leaders to have an understanding of potential solutions. Therefore representation from senior leadership and clinicians in addition to personnel responsible for data analysis would enhance your benefit from this seminar.

Senior Management

• Inform your capital and operational budgeting process based on service (i.e. waiting time), quality and cost performance
• Better match your staffing and other resources to patient demand thereby improving organizational performance and reducing waste

Department and Division Clinical and Operational Managers

• Organize your resources (e.g. staff, equipment, provider room allocation) based on your demand mix (e.g. elective, urgent, etc.)
• Improve staff and patient satisfaction by ensuring correct resources are available to match patient demand at various times of the day and days of the week

Performance Improvement / Decision Support

• Enhance your toolkit with a mathematical approach that addresses key physician and executive concerns about system reliability and service performance

Application of Queuing theory is most beneficial in the following areas:

• Emergency Department
• Inpatient units
• Cardiac Cath Lab
• Radiology and Interventional Radiology
• Operating Room
• Labs – inpatient and walk-in
• Any walk-in services such as PCP offices