In the News
St. John’s Cuts Errors, Increases Efficiency
Kathleen O’Dell, News-Leader
Albany Memorial Operates on its Surgery Scheduling
Barbara Pinckney, The Business Review (Albany)
Queue Fever, Parts 1 and 2: A little number crunching can show hospitals how many beds and staff members they really need
David Ollier Weber, Hospitals & Health Networks
Unsnarling Traffic Jams in the O.R. Surgeons Lose Coveted Perk In Scheduling Procedures; Faster Service for Emergencies
Laura Landro, The Wall Street Journal
Restructuring the ER
Susan Dentzer, The NewsHour with Jim Lehrer
Getting with the flow helps hospital deliver service
Scott Allen, Globe Staff, The Boston Globe, front page
Emergency Room Recovery
Busy Boston Medical Center eases delays by keeping ‘customers’ moving
By Scott Allen, Globe Staff
OUR VIEW: Cost-cutting in the ER
Patriot Ledger, Editorial