Optimizing Patient Flow

Brief Overview

Managing variability in patient flow has been shown to drive unprecedented improvements in quality and safety of care, staff and patient satisfaction, patient throughput and cost of care.
This methodology, developed by the faculty of the Institute for Healthcare Optimization (IHO) in the US, has been applied and yielded dramatic results in large and small healthcare facilities in the US, Canada and the UK.

In this three-day workshop, participants will learn how to use scientific operations management and variability methodology approaches to manage patient flow. Methodology application in surgery, inpatient wards and primary care settings will be
discussed along with case studies from the Ottawa Hospital in Canada. Participants will learn how to address common healthcare problems such as:

  • What is the highest level of efficiency my hospital can achieve?
  • When and where should we add resources such as nurses, beds, exam rooms, etc.?
  • How can we decrease hospital overcrowding and increase patient access without adding expensive capital and human resources?
  • How can we improve patient satisfaction and quality of care while focusing on efficiency?
  • How can we decrease our ED boarding times and increase our ED throughput?

When and Where

Date: 5-7 April 2016
Place: Ko Awatea Centre


External Participants: $2500 + GST
CMH / Ko Awatea Staff: Free

Learning Outcomes

As a result of attending this seminar, participants will:

  • Learn about operations management methods such as queuing, simulation and variability methodology and their application to your organization
  • Understand how and why artificial variability in patient flow is at the root of the stress and waste experienced in many services areas
  • Learn how to manage patient flow variability to address the problems with clinical workload and satisfaction, quality and safety of care, and patient access
  • Have hands-on exposure to using scientific management tools to solve everyday problems

Who Should Attend

  • Doctors and nursing leaders from critical care and inpatient wards, surgery, anesthesia, emergency departments
  • Senior administrators
  • Medical, nursing and administrative leaders responsible for quality and safety
  • Decision support and data analysis personnel

We encourage attendance of multidisciplinary teams to yield the greatest impact.


  • Sandeep Green Vaswani - Senior Vice President, IHO
  • Dr. Alan Forster - Chief Quality and Performance Officer, The Ottawa Hospital